MLT Aikins - Western Canada's Law Firm
Calgary, Alberta, Canada
Job Title: Patent Legal Assistant – Calgary – 11-month term position
Location: Calgary, AB
Closing Date: September 4, 2026
Competition Number: MLTA-CAL-202608-065
Who we are
MLT Aikins is a full-service law firm of more than 375 lawyers across the four western provinces. Named one of Canada’s best law firms by the Globe and Mail , MLT Aikins is the only law firm to have offices in Vancouver, Edmonton, Calgary, Saskatoon, Muskeg Lake Cree Nation, Regina and Winnipeg. As one of the largest firms in Canada, we have the bench strength and geographic scope to meet the increasingly complex needs of clients.
Job Summary
Our Calgary office is searching for a patent legal assistant who will work under the supervision of lawyers and will assist with legal tasks in accordance with MLT Aikins processes and guidelines. This is an 11-month term position.
Responsibilities include:
Paying annual maintenance fees and annuities
Facilitating examination reminders and payments at Patent Offices and through foreign agents
Managing the patent docket including docket deadlines and maintaining the integrity of docket data
Sending weekly reminders to clients
Filing documents with patent offices
File management and maintaining precedent
Reviewing incoming correspondence from CIPO and foreign associates and assisting in preparing reporting letters to clients
Maintaining, organizing and updating the docket system of due dates for action and follow up
Performing general administrative tasks including file management, precedent maintenance and entry of tariff codes and time
Completing status checks
Opening files and validating data in all operational programs and databases
Providing assistance to agents/lawyers including expense processing, daily time entry and other various administrative tasks
Qualifications include:
Graduate of a recognized paralegal program (equivalencies will be considered)
Minimum two year of experience in a similar role
Knowledge of Patrix IP Helpware is an asset
Knowledge of appropriate software including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat
Previous experience in intellectual property, specifically in areas of patents and industrial designs
Excellent oral and written communication skills
Strong attention to detail
Strong teamwork and problem solving skills
We offer:
A competitive salary including individual performance bonus
Comprehensive coverage for health and wellness benefits
Access to group savings plans and investment options
Growth and development opportunities
Mentorship and support
A positive and inclusive work environment
Our Diversity Statement
MLT Aikins is an equal opportunity employer and is committed to building an inclusive and diverse work environment. Our principles of diversity, equity and inclusion create a space for everyone to collaborate, allowing us to deliver excellent and increasingly innovative legal service to our clients. We encourage individuals of a diverse group to apply to our job postings.
If this sounds like you, please submit your resumé and cover letter by using the Apply Button. Only those candidates selected for interviews will be contacted.
Job Title: Patent Legal Assistant – Calgary – 11-month term position
Location: Calgary, AB
Closing Date: September 4, 2026
Competition Number: MLTA-CAL-202608-065
Who we are
MLT Aikins is a full-service law firm of more than 375 lawyers across the four western provinces. Named one of Canada’s best law firms by the Globe and Mail , MLT Aikins is the only law firm to have offices in Vancouver, Edmonton, Calgary, Saskatoon, Muskeg Lake Cree Nation, Regina and Winnipeg. As one of the largest firms in Canada, we have the bench strength and geographic scope to meet the increasingly complex needs of clients.
Job Summary
Our Calgary office is searching for a patent legal assistant who will work under the supervision of lawyers and will assist with legal tasks in accordance with MLT Aikins processes and guidelines. This is an 11-month term position.
Responsibilities include:
Paying annual maintenance fees and annuities
Facilitating examination reminders and payments at Patent Offices and through foreign agents
Managing the patent docket including docket deadlines and maintaining the integrity of docket data
Sending weekly reminders to clients
Filing documents with patent offices
File management and maintaining precedent
Reviewing incoming correspondence from CIPO and foreign associates and assisting in preparing reporting letters to clients
Maintaining, organizing and updating the docket system of due dates for action and follow up
Performing general administrative tasks including file management, precedent maintenance and entry of tariff codes and time
Completing status checks
Opening files and validating data in all operational programs and databases
Providing assistance to agents/lawyers including expense processing, daily time entry and other various administrative tasks
Qualifications include:
Graduate of a recognized paralegal program (equivalencies will be considered)
Minimum two year of experience in a similar role
Knowledge of Patrix IP Helpware is an asset
Knowledge of appropriate software including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat
Previous experience in intellectual property, specifically in areas of patents and industrial designs
Excellent oral and written communication skills
Strong attention to detail
Strong teamwork and problem solving skills
We offer:
A competitive salary including individual performance bonus
Comprehensive coverage for health and wellness benefits
Access to group savings plans and investment options
Growth and development opportunities
Mentorship and support
A positive and inclusive work environment
Our Diversity Statement
MLT Aikins is an equal opportunity employer and is committed to building an inclusive and diverse work environment. Our principles of diversity, equity and inclusion create a space for everyone to collaborate, allowing us to deliver excellent and increasingly innovative legal service to our clients. We encourage individuals of a diverse group to apply to our job postings.
If this sounds like you, please submit your resumé and cover letter by using the Apply Button. Only those candidates selected for interviews will be contacted.
The Law Society of Alberta
Calgary, Alberta, Canada
The Law Society of Alberta (Law Society) regulates the legal profession in the public interest.
In alignment with the Law Society’s vision, mission, and strategic plan, the Tribunal Office provides support to adjudicative tribunals that operate within the Law Society pursuant to the Legal Profession Act of Alberta. The office is managed by Tribunal Counsel, who reports directly to the Executive Director of the Law Society.
The Complaint Dismissal Appeals Coordinator (CDA Coordinator) will coordinate all aspects of the Complaint Dismissal Appeals process which occurs on a regular basis. This includes: receiving the appeals, organizing the appeal record, canvassing, scheduling and assigning the appeals to Benchers and providing support to Benchers during the consideration of the appeal. The CDA Coordinator will also assist with scheduling and coordinating Pre-Hearing Conferences, and other Tribunal Office proceedings as required, including preparing and distributing materials, communicating with participants, and maintaining related records. The CDA Coordinator will be familiar with content in order to liaise with Benchers, staff and members of the public. In addition, the CDA Coordinator coordinates all Practice Review Committee (PRC) meeting, including scheduling meetings, assigning matters to committee members, preparing materials, overseeing meeting logistics and drafting the decisions. The CDA Coordinator may also provide back-up support to the Pre-Hearing Coordinator and must be capable of performing the Pre-Hearing Coordinator’s duties as required.
Success in this position requires excellent writing skills, attention to detail and time management skills, and the ability to communicate and work effectively in a fast-paced environment.
Key Responsibilities
The Complaint Dismissal Appeals Coordinator will:
Schedule and coordinate Complaint Dismissal Appeals, PRC meetings, Pre-Hearing Conferences (PHC) and other Tribunal Office proceedings as required.
Canvass, schedule, and assign matters to Benchers, lay Benchers, adjudicators, committee members, and other participants, as applicable.
Prepare and distribute materials for Complaint Dismissal Appeal Panel, PRC meetings, PHC meetings and other assigned hearings or proceedings.
Maintain appeal, PRC and PHC record, including tracking key dates, assigned decision-makers, materials, outcomes and next steps.
Coordinate scheduling logistics, including calendar invitations, participant communications. Hearings/PHC details, deadlines and related follow up.
Ensure appropriate dissemination of Appeal Panel decision, PRC meeting decision, PHC decisions and other Tribunal Office decisions or outcomes as required.
Provide back-up to Pre-Hearing Coordinator as needed.
Have a working knowledge of the Legal Profession Act, Rules of the Law Society of Alberta and Code of Conduct.
Develop and maintain an understanding of administrative law processes, Tribunal Office procedures and confidentiality requirements.
Prepare and complete required reports along with updating the Law Society database and records.
Ensure process manuals are up-to-date, identify opportunities for continuous improvement in Tribunal Office processes and procedures, and implement approved changes.
Maintain a collaborative relationship and coordinate as necessary with other departments, committees and staff.
Maintain professional working relationships with the President, President-Elect, Benchers, committee volunteers, adjudicators, and all Law Society staff.
Complete other tasks as assigned.
Qualifications
Administrative or Legal Assistant Diploma, Paralegal diploma and minimum of five years of relevant experience
Excellent grammar, spelling, editing/proofing and other written communication skills
Excellent time management and organizational skills
Exceptional attention to detail and maintenance of a high standard of work product
Ability to multi-task in fast-paced environment and work independently, as well as contribute to a team atmosphere
Self-starter, able to work independently with minimal supervision and take initiative to meet goals
Excellent computer skills – minimum requirement of intermediate skills in Word, Excel, Outlook and Adobe.
Ability to develop proficiency with the LSA’s internal online tools (e.g. Insite, MySite, SharePoint)
Strong problem-solving and trouble shooting skills
Strong interpersonal skills
Flexible and adaptable
Motivated, hard-working, reliable, personable, able to adapt to change
Able to work overtime when required
Demonstrated understanding of the expectations and protocol surrounding administrative law proceedings, standards of disclosure, and confidentiality.
Committed to continued learning and interested in meeting additional challenges which may be added to the position over time.
About the Law Society of Alberta
The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers.
We derive our authority from the Legal Profession Act (http://www.qp.alberta.ca/documents/Acts/l08.pdf)of Alberta and set out standards through a Code of Conduct (https://documents.lawsociety.ab.ca/wp-content/uploads/2017/01/14211909/Code.pdf) and the Rules of the Law Society of Alberta (https://documents.lawsociety.ab.ca/wp-content/uploads/2017/01/04144612/Rules.pdf).
While we do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.
The Law Society of Alberta (Law Society) regulates the legal profession in the public interest.
In alignment with the Law Society’s vision, mission, and strategic plan, the Tribunal Office provides support to adjudicative tribunals that operate within the Law Society pursuant to the Legal Profession Act of Alberta. The office is managed by Tribunal Counsel, who reports directly to the Executive Director of the Law Society.
The Complaint Dismissal Appeals Coordinator (CDA Coordinator) will coordinate all aspects of the Complaint Dismissal Appeals process which occurs on a regular basis. This includes: receiving the appeals, organizing the appeal record, canvassing, scheduling and assigning the appeals to Benchers and providing support to Benchers during the consideration of the appeal. The CDA Coordinator will also assist with scheduling and coordinating Pre-Hearing Conferences, and other Tribunal Office proceedings as required, including preparing and distributing materials, communicating with participants, and maintaining related records. The CDA Coordinator will be familiar with content in order to liaise with Benchers, staff and members of the public. In addition, the CDA Coordinator coordinates all Practice Review Committee (PRC) meeting, including scheduling meetings, assigning matters to committee members, preparing materials, overseeing meeting logistics and drafting the decisions. The CDA Coordinator may also provide back-up support to the Pre-Hearing Coordinator and must be capable of performing the Pre-Hearing Coordinator’s duties as required.
Success in this position requires excellent writing skills, attention to detail and time management skills, and the ability to communicate and work effectively in a fast-paced environment.
Key Responsibilities
The Complaint Dismissal Appeals Coordinator will:
Schedule and coordinate Complaint Dismissal Appeals, PRC meetings, Pre-Hearing Conferences (PHC) and other Tribunal Office proceedings as required.
Canvass, schedule, and assign matters to Benchers, lay Benchers, adjudicators, committee members, and other participants, as applicable.
Prepare and distribute materials for Complaint Dismissal Appeal Panel, PRC meetings, PHC meetings and other assigned hearings or proceedings.
Maintain appeal, PRC and PHC record, including tracking key dates, assigned decision-makers, materials, outcomes and next steps.
Coordinate scheduling logistics, including calendar invitations, participant communications. Hearings/PHC details, deadlines and related follow up.
Ensure appropriate dissemination of Appeal Panel decision, PRC meeting decision, PHC decisions and other Tribunal Office decisions or outcomes as required.
Provide back-up to Pre-Hearing Coordinator as needed.
Have a working knowledge of the Legal Profession Act, Rules of the Law Society of Alberta and Code of Conduct.
Develop and maintain an understanding of administrative law processes, Tribunal Office procedures and confidentiality requirements.
Prepare and complete required reports along with updating the Law Society database and records.
Ensure process manuals are up-to-date, identify opportunities for continuous improvement in Tribunal Office processes and procedures, and implement approved changes.
Maintain a collaborative relationship and coordinate as necessary with other departments, committees and staff.
Maintain professional working relationships with the President, President-Elect, Benchers, committee volunteers, adjudicators, and all Law Society staff.
Complete other tasks as assigned.
Qualifications
Administrative or Legal Assistant Diploma, Paralegal diploma and minimum of five years of relevant experience
Excellent grammar, spelling, editing/proofing and other written communication skills
Excellent time management and organizational skills
Exceptional attention to detail and maintenance of a high standard of work product
Ability to multi-task in fast-paced environment and work independently, as well as contribute to a team atmosphere
Self-starter, able to work independently with minimal supervision and take initiative to meet goals
Excellent computer skills – minimum requirement of intermediate skills in Word, Excel, Outlook and Adobe.
Ability to develop proficiency with the LSA’s internal online tools (e.g. Insite, MySite, SharePoint)
Strong problem-solving and trouble shooting skills
Strong interpersonal skills
Flexible and adaptable
Motivated, hard-working, reliable, personable, able to adapt to change
Able to work overtime when required
Demonstrated understanding of the expectations and protocol surrounding administrative law proceedings, standards of disclosure, and confidentiality.
Committed to continued learning and interested in meeting additional challenges which may be added to the position over time.
About the Law Society of Alberta
The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers.
We derive our authority from the Legal Profession Act (http://www.qp.alberta.ca/documents/Acts/l08.pdf)of Alberta and set out standards through a Code of Conduct (https://documents.lawsociety.ab.ca/wp-content/uploads/2017/01/14211909/Code.pdf) and the Rules of the Law Society of Alberta (https://documents.lawsociety.ab.ca/wp-content/uploads/2017/01/04144612/Rules.pdf).
While we do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.
Canadian Bar Association
Ottawa, Ontario, Canada
Lawyer, Advocacy
About the CBA
The Canadian Bar Association champions Canada’s legal profession and the rule of law in Canada. We are the largest association for legal professionals in the country, representing over 40,000 lawyers, judges, notaries, academics and students.
We connect our members to the people, knowledge and skills they need to successfully practice law. We offer a strong, unified voice and promote fair justice systems, effective law reform, wellness and equity. We are the legal profession’s go-to source for high-quality legal training and information.
Position Summary
Reporting to the Chief Advocacy Officer, the Advocacy Lawyer designs, manages, and delivers high-impact initiatives aligned with the CBA’s strategic priorities, while liaising with government officials, Parliamentary staff, internal CBA stakeholders, and members. Current priority areas include business law, environment and energy law, and immigration law, though assigned files may evolve with organizational needs.
The successful candidate requires strong project management and communication skills, policy fluency, and a collaborative approach to leading initiatives across teams and committees. The successful candidate will coordinate cross-functionally with CBA and Branch staff for CBA responses to those initiatives.
Location
66 Slater Street, Suite 1200, Ottawa, ON
Languages
Bilingualism is required (English and French)
Annual Salary
$73.86 per hour
Benefits
Health & Dental
Short term and Long term disability
EAP
Professional Development Funding
Yearly Wellness Credit
Pension
Responsibilities
Monitors, identifies, and evaluates trends and issues in the legal profession and related professions
Develops, manages, coordinates, and assists on Advocacy Department projects and initiatives, and substantive issues arising from the mandate of Board Committees, Subcommittees, and Task Forces, as assigned
Monitors federal legislation and law reform initiatives
Develops and maintains effective contacts with federal officials, Parliamentary staff, and other relevant organizations
Advises CBA Sections, Subcommittees, and Task Forces on legislative and policy initiatives within their respective mandates and develops government relations plans
Coordinates CBA responses to federal government initiatives, writing and editing submissions, advising on potential political implications for the CBA, and briefing CBA members on government relations and appearances before Parliamentary Committees
Monitors outcome of submissions and advises on follow-up responses
Advises Communications staff for media relations relating to law reform initiatives
Attends meetings and represents the CBA in substantive consultations
Responds to requests from CBA members, media, and the public on an ad hoc basis
Acts as liaison to Board Subcommittees and Task Forces, as assigned
Prepares briefing materials and communications for CBA Board and Committee members
Attends Section, Committee, Subcommittee, Task Force, and Association meetings, as assigned
Other related duties as assigned
Qualifications
Education
Bachelor of Laws (LLB or BCL) or Juris Doctor (JD) degree from an accredited university and membership in a provincial or territorial law society in Canada
Experience
Experience in project management, preferably in a law firm or volunteer-driven professional association
Experience in research and policy analysis and analyzing complex legal issues
Five years called to the bar
Skills, Knowledge, and Abilities
Excellent written and oral communication skills in both official languages
Knowledge of law firm or in-house legal department environment in the private, public, or voluntary sector
Knowledge of federal government legislative and policy-making processes
Knowledge of Canadian Parliamentary processes
Ability to work as a team member, with groups and partners with opposing views
Ability to multi-task and work with minimal supervision
Ability to complete tasks in a fast-paced and time-constrained environment
Highly effective interpersonal skills, including tact and diplomacy
Availability for weekend meetings and ability to travel
Interested applicants must submit a cover letter and resume. This posting is for an existing vacancy.
The CBA does not use artificial intelligence to screen, assess, or select applicants for this position.
We sincerely thank all applicants for their interest; however, we will only contact those under consideration. All applicants are encouraged to join the CBA Talent Community which establishes a list that may be considered for similar positions of various tenures.
The CBA is committed to the principles of equity, diversity, and inclusion in its learning, work environments, and in its operations. We encourage applications from traditionally marginalized groups. We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this obligation, the CBA will make appropriate accommodations available upon request. Please inform the CBA, in advance, of the need for accommodation(s) during the recruitment and selection process to ensure your equal participation. Requests can be made by email to hr (@) cba.org.
Lawyer, Advocacy
About the CBA
The Canadian Bar Association champions Canada’s legal profession and the rule of law in Canada. We are the largest association for legal professionals in the country, representing over 40,000 lawyers, judges, notaries, academics and students.
We connect our members to the people, knowledge and skills they need to successfully practice law. We offer a strong, unified voice and promote fair justice systems, effective law reform, wellness and equity. We are the legal profession’s go-to source for high-quality legal training and information.
Position Summary
Reporting to the Chief Advocacy Officer, the Advocacy Lawyer designs, manages, and delivers high-impact initiatives aligned with the CBA’s strategic priorities, while liaising with government officials, Parliamentary staff, internal CBA stakeholders, and members. Current priority areas include business law, environment and energy law, and immigration law, though assigned files may evolve with organizational needs.
The successful candidate requires strong project management and communication skills, policy fluency, and a collaborative approach to leading initiatives across teams and committees. The successful candidate will coordinate cross-functionally with CBA and Branch staff for CBA responses to those initiatives.
Location
66 Slater Street, Suite 1200, Ottawa, ON
Languages
Bilingualism is required (English and French)
Annual Salary
$73.86 per hour
Benefits
Health & Dental
Short term and Long term disability
EAP
Professional Development Funding
Yearly Wellness Credit
Pension
Responsibilities
Monitors, identifies, and evaluates trends and issues in the legal profession and related professions
Develops, manages, coordinates, and assists on Advocacy Department projects and initiatives, and substantive issues arising from the mandate of Board Committees, Subcommittees, and Task Forces, as assigned
Monitors federal legislation and law reform initiatives
Develops and maintains effective contacts with federal officials, Parliamentary staff, and other relevant organizations
Advises CBA Sections, Subcommittees, and Task Forces on legislative and policy initiatives within their respective mandates and develops government relations plans
Coordinates CBA responses to federal government initiatives, writing and editing submissions, advising on potential political implications for the CBA, and briefing CBA members on government relations and appearances before Parliamentary Committees
Monitors outcome of submissions and advises on follow-up responses
Advises Communications staff for media relations relating to law reform initiatives
Attends meetings and represents the CBA in substantive consultations
Responds to requests from CBA members, media, and the public on an ad hoc basis
Acts as liaison to Board Subcommittees and Task Forces, as assigned
Prepares briefing materials and communications for CBA Board and Committee members
Attends Section, Committee, Subcommittee, Task Force, and Association meetings, as assigned
Other related duties as assigned
Qualifications
Education
Bachelor of Laws (LLB or BCL) or Juris Doctor (JD) degree from an accredited university and membership in a provincial or territorial law society in Canada
Experience
Experience in project management, preferably in a law firm or volunteer-driven professional association
Experience in research and policy analysis and analyzing complex legal issues
Five years called to the bar
Skills, Knowledge, and Abilities
Excellent written and oral communication skills in both official languages
Knowledge of law firm or in-house legal department environment in the private, public, or voluntary sector
Knowledge of federal government legislative and policy-making processes
Knowledge of Canadian Parliamentary processes
Ability to work as a team member, with groups and partners with opposing views
Ability to multi-task and work with minimal supervision
Ability to complete tasks in a fast-paced and time-constrained environment
Highly effective interpersonal skills, including tact and diplomacy
Availability for weekend meetings and ability to travel
Interested applicants must submit a cover letter and resume. This posting is for an existing vacancy.
The CBA does not use artificial intelligence to screen, assess, or select applicants for this position.
We sincerely thank all applicants for their interest; however, we will only contact those under consideration. All applicants are encouraged to join the CBA Talent Community which establishes a list that may be considered for similar positions of various tenures.
The CBA is committed to the principles of equity, diversity, and inclusion in its learning, work environments, and in its operations. We encourage applications from traditionally marginalized groups. We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this obligation, the CBA will make appropriate accommodations available upon request. Please inform the CBA, in advance, of the need for accommodation(s) during the recruitment and selection process to ensure your equal participation. Requests can be made by email to hr (@) cba.org.
Hyundai Auto Canada Corp
Markham, Ontario, Canada
This position is responsible for the resolution of high profile, high impact customer cases involving various issues that are in a pre-litigation phase, or within legal proceedings such as arbitration or Small Claims Court. The individual will be required to deliver exceptional customer service to both internal and external customers and will be, in this regard, responsible for information gathering and analysis, case management, decision making, negotiation and preparing various documents articulating the company’s position(s). The individual is responsible for the preparation, monitoring, tracking of all files and for the strategy necessary to resolve such files. Importantly, the individual will be responsible for preparing cases for, and representing HACC at, Small Claims.
HOW WILL YOU MAKE AN IMPACT
Ensure customer cases are effectively and efficiently managed and maintained for accuracy and completion.
Employ strategic thinking to come to efficient and creative resolutions of customer cases.
Discreet and professional treatment of sensitive and high-profile customer cases.
Manage procedural and substantive matters in respect of small claims matters and coordinate National, Zone and Dealer participation, as required.
Represent Hyundai Canada in court at the Small Claims Court, which involves, among other things, managing the case file, preparing witnesses (if applicable), preparing Hyundai Canada’s positions and attend court/arbitration on behalf of Hyundai Canada.
Ensure the timely filing of all required small claims documents with the applicable provincial courts/arbitrator and notify internal stakeholders of milestones, where applicable.
Ensure internal records and tracking tools are maintained up to date for effective management of the company’s cases.
Prepare reports on small claims matters, pre-litigation cases and escalated concerns.
Negotiate settlements and other arrangements with all applicable stakeholders.
Present department results and trends to Executive Team members.
WHAT YOU WILL BRING TO THE ROLE
Completion of an undergraduate degree or an equivalent combination of experience and education
5+ years of relevant experience in same or similar function.
Interpersonal savvy.
Negotiations skills and decision making.
Employ persuasive oral advocacy
Knowledge of Customer Relations principles.
Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Excellent verbal and written communication skills including active listening skills.
Problem solving skills.
Bilingual (French & English)
We offer:
This posting is for an existing vacancy.
Hiring Range : $70,300 - $89,000
The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity
Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range. WHAT HYUNDAI CANADA CAN OFFER YOU
Be part of an Award-Winning Culture
Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
Take Advantage of RRSP Matching
Participate in an Exclusive Car Leasing Program
Benefit from Flexible Start Times
Receive Competitive Paid Time Off
Explore Career Growth, Mentoring, and Tuition Support Opportunities
Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
Get Enhanced Maternity and Parental Leave Top-Up
Enjoy an Onsite Cafeteria and Game Room at our Markham Office
Opportunity for a Discretionary Annual Bonus Program
WHAT HAPPENS NEXT Candidates will be reviewed on or before August 31, 2026 STILL INTERESTED? WHY NOT APPLY? If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you? We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team. Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements. We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.
This position is responsible for the resolution of high profile, high impact customer cases involving various issues that are in a pre-litigation phase, or within legal proceedings such as arbitration or Small Claims Court. The individual will be required to deliver exceptional customer service to both internal and external customers and will be, in this regard, responsible for information gathering and analysis, case management, decision making, negotiation and preparing various documents articulating the company’s position(s). The individual is responsible for the preparation, monitoring, tracking of all files and for the strategy necessary to resolve such files. Importantly, the individual will be responsible for preparing cases for, and representing HACC at, Small Claims.
HOW WILL YOU MAKE AN IMPACT
Ensure customer cases are effectively and efficiently managed and maintained for accuracy and completion.
Employ strategic thinking to come to efficient and creative resolutions of customer cases.
Discreet and professional treatment of sensitive and high-profile customer cases.
Manage procedural and substantive matters in respect of small claims matters and coordinate National, Zone and Dealer participation, as required.
Represent Hyundai Canada in court at the Small Claims Court, which involves, among other things, managing the case file, preparing witnesses (if applicable), preparing Hyundai Canada’s positions and attend court/arbitration on behalf of Hyundai Canada.
Ensure the timely filing of all required small claims documents with the applicable provincial courts/arbitrator and notify internal stakeholders of milestones, where applicable.
Ensure internal records and tracking tools are maintained up to date for effective management of the company’s cases.
Prepare reports on small claims matters, pre-litigation cases and escalated concerns.
Negotiate settlements and other arrangements with all applicable stakeholders.
Present department results and trends to Executive Team members.
WHAT YOU WILL BRING TO THE ROLE
Completion of an undergraduate degree or an equivalent combination of experience and education
5+ years of relevant experience in same or similar function.
Interpersonal savvy.
Negotiations skills and decision making.
Employ persuasive oral advocacy
Knowledge of Customer Relations principles.
Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Excellent verbal and written communication skills including active listening skills.
Problem solving skills.
Bilingual (French & English)
We offer:
This posting is for an existing vacancy.
Hiring Range : $70,300 - $89,000
The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity
Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range. WHAT HYUNDAI CANADA CAN OFFER YOU
Be part of an Award-Winning Culture
Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
Take Advantage of RRSP Matching
Participate in an Exclusive Car Leasing Program
Benefit from Flexible Start Times
Receive Competitive Paid Time Off
Explore Career Growth, Mentoring, and Tuition Support Opportunities
Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
Get Enhanced Maternity and Parental Leave Top-Up
Enjoy an Onsite Cafeteria and Game Room at our Markham Office
Opportunity for a Discretionary Annual Bonus Program
WHAT HAPPENS NEXT Candidates will be reviewed on or before August 31, 2026 STILL INTERESTED? WHY NOT APPLY? If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you? We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team. Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements. We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.