Legal Receptionist

Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and Calgary.

Our Culture:

At Cassels, our mission is to attract, retain and promote individuals of exceptional ability and talent from as broad a range of backgrounds as possible. We offer meaningful career opportunities, invest in professional growth, and foster an inclusive environment. Our Firm’s success is built on the unique skills, perspectives, experiences and values of each individual. We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.

Role Overview:

We're actively seeking a Receptionist to join our Toronto office. At the heart of this role lies the key responsibility of delivering exceptional services with utmost professionalism and efficiency. Your dedication will significantly enhance the experiences of both our valued internal and external clients.

The successful candidate will be responsible for:

• Operating a multi-line phone system, handling all types of incoming external and internal calls and directing callers to the appropriate individual
• Welcoming and logging visitor arrivals with a warm and professional touch
• Safeguard our premises through strict security and office protocols
• Reserving meetings rooms using the online reservation system
• Monitoring the daily meeting room schedule; assist with last minute meeting requests and set-ups as required
• Ensuring meeting rooms are maintained in ready to use condition throughout the day
• Set-up standard audio-video equipment and support meetings as required
• Open and/or close the main Reception area
• Keeping the reception area impeccably organized and tidy
• Providing back-up coverage within the Client Centre Services team when required
• Liaise with the Facilities and Business Services Manager on facilities and maintenance related issues
• Participate as a member of the Emergency Response Team with training in CPR, First Aid
• Overtime may be required for special events

The successful candidate must have the following education, experience and/or demonstrated skills:

• 3 years of experience in a law firm or corporate environment an asset
• A courteous and polished telephone manner
• A diplomatic and professional demeanor with a focus on exceptional customer experience
• Top-notch organizational skills to navigate multiple tasks and priorities
• Stellar interpersonal and relationship-building skills, working harmoniously across all levels
• Strong communication abilities, both written and verbal
• Proficiency in Microsoft Office Suites (Word, Excel, Outlook)
• Flexibility in your schedule
• Previous law firm or corporate experience (a plus)
• CPR and First Aid certification (optional, but advantageous)

Employment Type: Permanent, Full-Time (On-Site)

Hours: 8:00AM - 4:00PM

What we offer:

• Competitive compensation + Extended Health & Dental Care.
• RRSP Matching Program for your financial future.
• Education/tuition allowance to support your growth.
• Fitness Reimbursement to keep you active.
• A culture that champions Diversity and Inclusion.
• A Culture of Wellness: Cassels recognizes the importance of wellness and provides a comprehensive program that addresses the mental and physical well-being of our employees by providing resources, services, training and support on an ongoing basis.
• Well-stocked kitchen with healthy snacks, coffee, and more.
• Hybrid work environment for flexibility.
• A business casual dress code (client/day specific).
• Employee referral bonus.

Cassels is an equal opportunity employer with a strong commitment to diversity, inclusion, equity and an accessible environment. It is our priority to remove barriers to provide equal access to employment. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. All qualified candidates are encouraged to apply, and we will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests.

We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted. We regret that we are unable to respond to individual inquiries about application status, unless required for accommodation purposes.