Hyundai Auto Canada Corp
Markham, Ontario, Canada
This position is responsible for the resolution of high profile, high impact customer cases involving various issues that are in a pre-litigation phase, or within legal proceedings such as arbitration or Small Claims Court. The individual will be required to deliver exceptional customer service to both internal and external customers and will be, in this regard, responsible for information gathering and analysis, case management, decision making, negotiation and preparing various documents articulating the company’s position(s). The individual is responsible for the preparation, monitoring, tracking of all files and for the strategy necessary to resolve such files. Importantly, the individual will be responsible for preparing cases for, and representing HACC at, Small Claims.
HOW WILL YOU MAKE AN IMPACT
Ensure customer cases are effectively and efficiently managed and maintained for accuracy and completion.
Employ strategic thinking to come to efficient and creative resolutions of customer cases.
Discreet and professional treatment of sensitive and high-profile customer cases.
Manage procedural and substantive matters in respect of small claims matters and coordinate National, Zone and Dealer participation, as required.
Represent Hyundai Canada in court at the Small Claims Court, which involves, among other things, managing the case file, preparing witnesses (if applicable), preparing Hyundai Canada’s positions and attend court/arbitration on behalf of Hyundai Canada.
Ensure the timely filing of all required small claims documents with the applicable provincial courts/arbitrator and notify internal stakeholders of milestones, where applicable.
Ensure internal records and tracking tools are maintained up to date for effective management of the company’s cases.
Prepare reports on small claims matters, pre-litigation cases and escalated concerns.
Negotiate settlements and other arrangements with all applicable stakeholders.
Present department results and trends to Executive Team members.
WHAT YOU WILL BRING TO THE ROLE
Completion of an undergraduate degree or an equivalent combination of experience and education
5+ years of relevant experience in same or similar function.
Interpersonal savvy.
Negotiations skills and decision making.
Employ persuasive oral advocacy
Knowledge of Customer Relations principles.
Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Excellent verbal and written communication skills including active listening skills.
Problem solving skills.
Bilingual (French & English)
We offer:
This posting is for an existing vacancy.
Hiring Range : $70,300 - $89,000
The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity
Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range. WHAT HYUNDAI CANADA CAN OFFER YOU
Be part of an Award-Winning Culture
Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
Take Advantage of RRSP Matching
Participate in an Exclusive Car Leasing Program
Benefit from Flexible Start Times
Receive Competitive Paid Time Off
Explore Career Growth, Mentoring, and Tuition Support Opportunities
Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
Get Enhanced Maternity and Parental Leave Top-Up
Enjoy an Onsite Cafeteria and Game Room at our Markham Office
Opportunity for a Discretionary Annual Bonus Program
WHAT HAPPENS NEXT Candidates will be reviewed on or before August 31, 2026 STILL INTERESTED? WHY NOT APPLY? If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you? We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team. Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements. We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.
This position is responsible for the resolution of high profile, high impact customer cases involving various issues that are in a pre-litigation phase, or within legal proceedings such as arbitration or Small Claims Court. The individual will be required to deliver exceptional customer service to both internal and external customers and will be, in this regard, responsible for information gathering and analysis, case management, decision making, negotiation and preparing various documents articulating the company’s position(s). The individual is responsible for the preparation, monitoring, tracking of all files and for the strategy necessary to resolve such files. Importantly, the individual will be responsible for preparing cases for, and representing HACC at, Small Claims.
HOW WILL YOU MAKE AN IMPACT
Ensure customer cases are effectively and efficiently managed and maintained for accuracy and completion.
Employ strategic thinking to come to efficient and creative resolutions of customer cases.
Discreet and professional treatment of sensitive and high-profile customer cases.
Manage procedural and substantive matters in respect of small claims matters and coordinate National, Zone and Dealer participation, as required.
Represent Hyundai Canada in court at the Small Claims Court, which involves, among other things, managing the case file, preparing witnesses (if applicable), preparing Hyundai Canada’s positions and attend court/arbitration on behalf of Hyundai Canada.
Ensure the timely filing of all required small claims documents with the applicable provincial courts/arbitrator and notify internal stakeholders of milestones, where applicable.
Ensure internal records and tracking tools are maintained up to date for effective management of the company’s cases.
Prepare reports on small claims matters, pre-litigation cases and escalated concerns.
Negotiate settlements and other arrangements with all applicable stakeholders.
Present department results and trends to Executive Team members.
WHAT YOU WILL BRING TO THE ROLE
Completion of an undergraduate degree or an equivalent combination of experience and education
5+ years of relevant experience in same or similar function.
Interpersonal savvy.
Negotiations skills and decision making.
Employ persuasive oral advocacy
Knowledge of Customer Relations principles.
Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Excellent verbal and written communication skills including active listening skills.
Problem solving skills.
Bilingual (French & English)
We offer:
This posting is for an existing vacancy.
Hiring Range : $70,300 - $89,000
The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity
Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range. WHAT HYUNDAI CANADA CAN OFFER YOU
Be part of an Award-Winning Culture
Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
Take Advantage of RRSP Matching
Participate in an Exclusive Car Leasing Program
Benefit from Flexible Start Times
Receive Competitive Paid Time Off
Explore Career Growth, Mentoring, and Tuition Support Opportunities
Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
Get Enhanced Maternity and Parental Leave Top-Up
Enjoy an Onsite Cafeteria and Game Room at our Markham Office
Opportunity for a Discretionary Annual Bonus Program
WHAT HAPPENS NEXT Candidates will be reviewed on or before August 31, 2026 STILL INTERESTED? WHY NOT APPLY? If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you? We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team. Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements. We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.
Lyft
Toronto, Ontario, Canada
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
We are looking for an impactful Legal Operations Specialist to join our expanding Legal Operations Team! The ideal candidate is tech-savvy, detail oriented, proactive, and able to juggle competing priorities with a collaborative and transparent approach. This is a generalist role focusing on all Legal Team functional groups with a wide range of responsibilities. Some key areas include: Process improvement and creation, cross-functional engagement, Litigation, ediscovery, outside counsel and vendor management, project management, identifying and implementing departmental initiatives focused on managing costs and maximizing efficiencies. This position reports to the Head of Legal Operations.
Responsibilities:
Collaborate with legal and cross-functional teams to improve operational processes
Assist with implementing supporting programs, processes, and tools to improve workflows, and codifying processes though playbooks and intake templates
Develop, implement, and iterate on appropriate metrics and benchmarking through data analytics to measure the Legal team's performance and efficiency
Assist with managing outside counsel and vendor relationships, including engagement agreements, associated budgets, timekeeper management, compliance with billing guidelines, and related internal and external communications
Partner closely with our Legal Operations e-Billing Lead to provide support on e-Billing and matter management, including platform efficiencies and optimizations
Assist with responding to and managing e-billing inquiries
Manage and improve personnel management processes, such as new hire onboarding process, materials, and associated training to realize organizational efficiencies
Experience:
A bachelor's degree or higher, preferred
At least 2+ years legal operations experience in an in-house legal department, law firm, or both
Excellent communication and collaboration skills, with the ability to build relationships across the business at all levels
Understanding of financial management principles
Excellent problem-solving skills and an analytical mindset with process improvement experience
Litigation experience
Strong business partnering skills with a commitment to professionalism, collegiality, and transparency
Proactive entrepreneurial approach to recognizing needs, solving problems, anticipating issues and developing solutions
Sense of ownership and exceptional follow through skills are absolutely essential
Strong attention to detail and organizational skills with the ability to manage several projects simultaneously
Comfortable facing new challenges and changes in direction; flexibility in embracing frequent change
Experience and proficiency with Onit, Legal Tracker, Ironclad, Evisort, Tonkean, or equivalent tools, and Google Suite, a plus
Benefits:
Extended health and dental coverage options, along with life insurance and disability benefits
Mental health benefits
Family building benefits
Child care and pet benefits
Access to a Lyft funded Health Care Savings Account
RRSP plan to help save for your future
In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
Subsidized commuter benefits
Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the Toronto area is CAD $64,000 - $80,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
We are looking for an impactful Legal Operations Specialist to join our expanding Legal Operations Team! The ideal candidate is tech-savvy, detail oriented, proactive, and able to juggle competing priorities with a collaborative and transparent approach. This is a generalist role focusing on all Legal Team functional groups with a wide range of responsibilities. Some key areas include: Process improvement and creation, cross-functional engagement, Litigation, ediscovery, outside counsel and vendor management, project management, identifying and implementing departmental initiatives focused on managing costs and maximizing efficiencies. This position reports to the Head of Legal Operations.
Responsibilities:
Collaborate with legal and cross-functional teams to improve operational processes
Assist with implementing supporting programs, processes, and tools to improve workflows, and codifying processes though playbooks and intake templates
Develop, implement, and iterate on appropriate metrics and benchmarking through data analytics to measure the Legal team's performance and efficiency
Assist with managing outside counsel and vendor relationships, including engagement agreements, associated budgets, timekeeper management, compliance with billing guidelines, and related internal and external communications
Partner closely with our Legal Operations e-Billing Lead to provide support on e-Billing and matter management, including platform efficiencies and optimizations
Assist with responding to and managing e-billing inquiries
Manage and improve personnel management processes, such as new hire onboarding process, materials, and associated training to realize organizational efficiencies
Experience:
A bachelor's degree or higher, preferred
At least 2+ years legal operations experience in an in-house legal department, law firm, or both
Excellent communication and collaboration skills, with the ability to build relationships across the business at all levels
Understanding of financial management principles
Excellent problem-solving skills and an analytical mindset with process improvement experience
Litigation experience
Strong business partnering skills with a commitment to professionalism, collegiality, and transparency
Proactive entrepreneurial approach to recognizing needs, solving problems, anticipating issues and developing solutions
Sense of ownership and exceptional follow through skills are absolutely essential
Strong attention to detail and organizational skills with the ability to manage several projects simultaneously
Comfortable facing new challenges and changes in direction; flexibility in embracing frequent change
Experience and proficiency with Onit, Legal Tracker, Ironclad, Evisort, Tonkean, or equivalent tools, and Google Suite, a plus
Benefits:
Extended health and dental coverage options, along with life insurance and disability benefits
Mental health benefits
Family building benefits
Child care and pet benefits
Access to a Lyft funded Health Care Savings Account
RRSP plan to help save for your future
In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
Subsidized commuter benefits
Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the Toronto area is CAD $64,000 - $80,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
